At Study Gear Store, we prioritize a seamless and reliable shipping process to ensure that your study essentials arrive promptly and in perfect condition. Please review our shipping policy below for details on processing, delivery, and support.

1. Order Processing

• Processing Time: Orders are prepared and dispatched within 1–2 business days (excluding weekends and holidays).

• Handling: Our fulfillment team carefully inspects and packs each item to ensure safe delivery.

• Confirmation: Once your order is shipped, you will receive an email with tracking details.

2. Shipping Methods & Delivery Times

• Standard Shipping: Free shipping on most orders. Delivery typically takes 5–7 business days.

• Expedited Shipping: Faster delivery option available. Estimated 3–5 business days, flat fee $9.99.

3. Shipping Rates

• Shipping costs are calculated at checkout based on weight, size, and destination.

• Free Standard Shipping is available for qualifying orders over.

4. Order Tracking

• Once shipped, you will receive an email containing a tracking number.

• You can track your order directly on the carrier’s website or via our tracking page.

5. Peak Season & Delays

• During high-demand seasons (such as back-to-school or holidays), shipping may take longer than usual.

• External factors such as weather conditions, customs, or carrier delays may also affect delivery times. We appreciate your patience and understanding.

6. Shipping Restrictions

• We are currently unable to ship to certain restricted locations, including U.S. military bases (APO/FPO/DPO addresses).

• Shipping to multiple addresses within one order is not supported. Please place separate orders if you require delivery to different locations.

7. Lost, Damaged, or Missing Items

If you experience issues with your order, please follow these steps:

• Notice: Contact us at support@studygear.store within 7 days of delivery. Provide your order number and details of the issue.

• Verification: Our support team will investigate promptly and may request additional information or photos.

• Resolution Options:

  • Reshipment: Missing or damaged items will be replaced and shipped at no extra cost.

  • Refund: A refund for the affected items will be processed to your original payment method. Refunds may take 5–7 business days to reflect.

• Confirmation: You will receive an email confirming the resolution within 72 hours of reporting the issue.

8. Customer Support

Your satisfaction is our top priority. If you have any questions, concerns, or issues with your shipment:

• Email us at: support@studygear.store

• Our customer service team is available Monday–Friday, 9:00 AM – 6:00 PM (CST)

• We aim to respond within 24 hours.

Study Gear Store: 2849 Bartlett Blvd, Memphis, TN 38134, United States

Thank you for choosing Study Gear – where better learning begins with the right tools!