At Study Gear, we want you to be completely satisfied with every purchase. If something isn’t right, we make Returns & Exchanges simple, transparent, and hassle-free.

1. Eligibility for Returns

• Timeframe: Returns are accepted within 30 days of the purchase date.

• Condition: Items must be unused, in their original packaging, with tags or labels attached.

• Proof of Purchase: A valid order number or receipt is required.

❌ Non-returnable items:

• Digital/downloadable products

• Gift cards

• Clearance or final-sale items

2. How to Initiate a Return

1. Contact Us: Email our support team at support@studygear.store with your order number and reason for the return.

2. Receive Instructions: Our team will provide you with the return shipping address and guidelines.

3. Send the Item Back: Carefully package the product and ship it as instructed.

4. Confirmation: Once we receive and inspect your return, you’ll get a confirmation email within 72 hours.

3. Refund Process

• Inspection: Returned items will be inspected to ensure they meet eligibility criteria.

• Timeline: Refunds are processed within 5–7 business days after approval.

• Method: Refunds are issued back to your original payment method.

• Bank Processing: Depending on your bank/credit card provider, it may take an additional 3–5 business days for funds to appear.

4. Coverage Scenarios

a) Customer Remorse (Changed Mind / Ordered Wrong Item)

• Responsibility: Customer covers return shipping costs.

• Refund: We refund the product cost minus original shipping fees.

b) Faulty or Defective Product

• Evidence: Please send photos/videos of the defect to support@studygear.store.

• Resolution: We will provide a prepaid return label and issue a full refund or replacement once verified.

c) Package Damaged in Transit

• Action: Document damage with photos immediately and contact us.

• Resolution: We will coordinate with the shipping carrier and provide a replacement or full refund.

d) Wrong Size / Wrong Item Received

• Action: Contact us with details and photos.

• Resolution: We’ll provide a return label and send the correct item or issue a refund.

5. Exchanges

• If you would like to exchange an item (for size, color, or product type), please contact us at support@studygear.store.

• Exchanges are processed after we receive the original item back.

6. Shipping Costs for Returns

• Customer responsibility: Return shipping costs apply for remorse-based returns.

• Store responsibility: We cover shipping for defective, damaged, or wrong-item returns.

7. Contact & Support

If you have any questions about your return or refund:
Email: support@studygear.store

Address: 2849 Bartlett Blvd, Memphis, TN 38134, United States
Hours: Monday–Friday, 9 AM – 6 PM (CST)