At Study Gear, we prioritize a seamless and efficient shipping process to ensure that essentials arrive promptly and in pristine condition. Here’s what you need to know about our Shipping Policy:
Order Processing Time
- Processing Time: We aim to prepare and dispatch your order within 1-2 business days (excluding weekends and holidays) from the time of purchase.
- Handling: Our dedicated fulfillment team meticulously handles each item to ensure safe packaging and speedy shipping.
Shipping Options
- Standard Shipping: Typically delivers orders within 5-7 business days at no additional charge to the customer.
- Expedited Shipping: For faster delivery, we offer expedited shipping options with delivery times of 3-5 business days for $9.99.
Order Tracking
- Tracking Information: After your order is processed and shipped, you will receive a confirmation email containing tracking information. This allows you to track the status of your shipment and estimate the arrival time accurately.
Tax Policy:
In the USA, each state has different tax rates. The price you see at checkout is the final price of the product. This includes taxes and shipping.
Things to Consider During Peak Season
- Delays: During peak seasons or high-demand periods such as holidays, there may be slight delays in shipping times. We appreciate your patience and rest assured we are working hard to ensure timely delivery.
Shipping Restrictions
- Location Restrictions: We are unable to deliver to certain locations, including US military bases.
- Multiple Addresses: Shipping to multiple addresses in a single order is currently not supported.
Shipping Delays and Missing Items
Procedure for Missing Items
- Notice:
- Contact our customer service at support@gladsome.store to report any missing items.
- Include your order number and specify the missing items.
- Verification:
- Our customer service team will promptly investigate and verify reported missing items.
- Please provide all relevant information to assist in the verification process.
- Resolution Options:
- If missing items are confirmed, we will offer one of the following options:
- Reshipment: We will ship the missing items to the address you provide.
- Refund: Refunds for the value of missing items will be processed through your original payment method.
- Confirmation:
- You will receive an email confirming the solution and option you selected within 72 hours of reporting missing items.
- Tracking:
- For reshipments, a new tracking number will be provided once the items are shipped.
- For refunds, please allow 5-7 business days for the refund process to complete.
Customer Support
- Assistance: Your satisfaction is of the utmost importance to us. If you experience any problems or delays with your shipment, our friendly and knowledgeable customer support team is available to assist you promptly.
- Contact: Just contact us via email at support@gladsome.store, and we will address any concerns or questions you may have.
Address: 2849 Bartlett Blvd, Memphis, TN 38134, United States
Thank you for choosing Study Gear!