At Study Gear, we strive for your complete satisfaction with every purchase and stand by the quality of our products. If you’re not entirely satisfied with your order, we offer a hassle-free return and refund policy to meet your needs.

• Initiating a Return

  • Eligibility: To start a return, ensure the item is unused, in its original condition, and with all tags attached. Returns are accepted within 30 days from the purchase date.
  • Contact: Email our customer service at support@studygear.store with your order number and reason for the return.
  • Instructions: Follow the instructions provided on where to send the item.

• Refund Process

  • Inspection: Once we receive and inspect the returned item, refunds will be issued to the original payment method.
  • Timeline: Please allow 5-7 business days for the refund to be processed. Additional processing time (typically 3-5 business days) may be required by your bank or credit card company.
  • Proof: To expedite the process, providing a video or photo of any defect or damage as proof for a refund or replacement is recommended.

• Steps to Initiate a Return

  1. Contact Us: Email support@studygear.store with your order number and reason for return.
  2. Receive Instructions: Await instructions on where to send the item.
  3. Return Confirmation: Once we receive and confirm your return (typically within 72 hours), you will receive an email confirming completion of the process.
  4. Refund Processing: If applicable, refunds will be processed within 7 days.

• Coverage Scenarios

  • Customer Remorse
    • Responsibility: The customer is responsible for return shipping costs.
    • Refund: A refund will be issued for the cost of the item minus the original shipping fee.
  • Faulty Product
    • Evidence: Provide clear images of the defect to support@studygear.store.
    • Process: We will arrange a return label and, upon inspection, issue a full refund.
  • Package Damaged
    • Documentation: Document the damage with photos and contact us immediately.
    • Resolution: We will work with the shipping carrier to resolve the issue and either send a replacement or issue a refund.
  • Wrong Size
    • Contact: Email support@studygear.store for further instructions.
    • Resolution: We will provide a return label and, upon receiving the item, send the correct size or issue a refund.

For any questions or concerns related to returns and refunds, our customer service team is available at support@studygear.store.

Thank you for choosing Study Gear. We value your trust and look forward to providing you with exceptional service!